Moving Australia


BIC Guidelines and Advisories

The publications listed on this page are designed for management, directors and owners, as practical how-to-guides on managing and maitaining appropriate corporate diligence in response to various industry standards and issues; standards and issues that impact bus and coach operations of all sizes and service orientation.

Contact our office if you would like to receive a hard copy of any of the BIC guidelines or advisories.  The BIC also maintains a separate register of other industry related advisories and information that may be helpful to bus and coach operators, manufacturers and suppliers.  Go to Industry Related Information page.

Bus Fire Evacuation Protocols and Guidelines    
Best Practice Work Books to Drive Performance

As part of the Productivity Leadership Program for Passenger Transport, the BIC and Pitcher Partners have developed bus industry specific Workbooks on 3 core elements to drive the performance of business:

 Go to the dedicated Workbook section on this page.

Go to Bus Fire Evacuation Protocol dedicated webpage

Industry Advisory on Bus Fire Evacutation Protocol

In March 2019, the Bus Industry Confederation published an Advisory on Bus Fire Evacutation Protocls. The Advisory was developed as part of a safety project funded by the federal government through the Heavy Vehicle Safety Initiative Funding Agreement, administered by the National Heavy Vehicle Regulator (NHVR). The lead entity in delivering this project is the Bus Industry Confederation (BIC), overseen by a Working Committee and by representatives from the NHVR.

The objective of the Advisory is to assist bus and coach operators in the delivery of tangible improvements in heavy vehicle safety with the adoption of a bus fire evacuation protocol including associated training packages that can be used to train bus drivers on how to reduce the risks associated with bus fires.

Tyre Safety Advisory

Tyre Operations & Maintenance - Industry Advisory

This Advisory was developed by the bus and coach industry in order to assist bus operators in the adoption of appropriate policies and procedures relating to the safe operation, maintenance and management of bus tyres.

The Advisory contains critical information and practical guidelines in the following key areas:

  • understanding the specification of a tyre and its components
  • compliance Regulations for tyres and effects of increased mass limits
  • tyre retreading requirements and the process
  • tyre fleet costs and buy or lease options
  • reducing full life cost of tyres
  • maintenance guidelines.

APTIA National IR & WHS Guide APTIA National IR & WHS Guide (4278 KB)

National IR & Workplace Health & Safety Guide

This Guide has been edited by Australian Public Transport Industrial Association (APTIA).   APTIA is the industrial arm of the BIC.  This guide is a one-stop document for Bus & Coach Operators on matters relating to:

  • Casual Employment
  • Employment Contract (Fair Work Act)
  • Employment Rights
  • Work Health & Safety
  • Policy templates (such as: bullying/harrassment, drug & alcohol, gender equality, record keeping, etc.)
  • Health & Wellbeing of the workforce

APTIA_Health_Awareness_Guide APTIA_Health_Awareness_Guide (4451 KB)


Health & Wellbeing Awareness Guide

This Guide is for all employers within the Bus & Coach Industry interested in promoting health and wellbeing in their employees to encourage a more productive and active workforce.  This is an industry specific Awareness Guide.

Fire Mitigation Advisory Fire Mitigation Advisory (3449 KB)

Fire Mitigation Advisory - Industry Advisory

Fire mitigation on buses is seen as a key safety issue for bus operators and drivers, bus suppliers and manufacturers, bus passengers and government agencies at all levels. Currently every week in Australia at least one bus experiences a potentially fatal fire incident. The potential for a fatal bus fire
in Australia does exist, especially for buses operating in high density urban environments or in traffic tunnels.
This Advisory has been developed as part of a joint project undertaken by the Bus Industry Confederation (BIC) and the Queensland, New South Wales and Western Australia transport authorities, to capture in one document the key actions to reduce the frequency and severity of fire on buses.

Door_Safety_Advisory Door_Safety_Advisory (5312 KB)

Door Safety Advisory - Industry Advisory

Industry Advisory on how to adopt & maintain proven successful door safety systems used by the bus and coach industry to ensure safe work practices by drivers and the safety of passengers.

Accessible_Transport_Standards Accessible_Transport_Standards (5946 KB)

Accessible Transport Standards - Operator Guidelines

Comprehensive guidelines on the Accessible Transport Standards under the Disability Discrimination Act.  This guide covers critical legislation, definitions, compliance time frames and how to achieve the compliance and techniques for communicating with people with disabilities.


Incident Management Guide Incident Management Guide (7885 KB)

Incident Management Guide - Operator Guidelines

The purpose of this guide is to provide specific guidelines on managing incidents to minimise the direct impact on staff and passengers (and indirect impact on family, friends and community). Bus and coach operators will learn how to minimise business risk, disruption and loss and ensure that services are provided in line with community expectations, duty of care and occupational health and safety requirements.

Incident_Pocket_Guide Incident_Pocket_Guide (557 KB)

Incident Management Pocket Guide - For Drivers and Operations Room

Environmental Management Systems Guidelines Environmental Management Systems Guidelines (4062 KB)

Environment Management System Guideline

The purpose of this manual is to provide bus and coach businesses with a step by step guide to environmentally
responsible management of their daily operations. The manual has been designed for bus and coach operations of all
sizes, including owner-drivers or single vehicle operations.
The manual:
• outlines general environmental responsibilities
• provides advice on getting started
• details how to develop an Environmental Management System (EMS)
• helps to incorporate environmentally sensitive practices into your existing maintenance regimes and business
In using this manual to develop and implement an EMS, please note that environmental legislation varies between
individual states territories and local authorities. Operators should therefore approach the relevant regulatory body to
ensure that they comply with current legislative requirements. This document is intended as a guide only and may be
modified to suit individual requirements

Driving the Performance of your Business Workbooks (First published November 2014)


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Noted business strategy thinker Richard Shrapnel, Executive Director of Pitcher Partners Melbourne, provides a road map on how to develop strategic planning for your business and ensure future growth.  

What is your strategy?
A sound strategy drives the direction and performance of your business. It lets your employees and customers know where the business is going, and why. Without one, your business will coast along at best. At worst, it will not exist tomorrow.
In addressing this, we will look at:
  • How to develop your strategy, taking into consideration your services – contracted, charter or a mix. 
  • How to ensure the elements of your organisation align with your strategic objectives, to enable high performance.

Download the practical Workbook.
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David Fennell, Senior Partner in Business Consulting at Pitcher Partners, provides the essential tools to measure the performance of your business. 

You cannot manage what you cannot measure.

It’s an old management adage that is no less relevant today. Without effective Key Performance Indicators (‘KPIs’) and Key Results Indicators (‘KRIs’), how do you know whether you are getting
better or worse? Focusing on the right information will help you drive performance and deliver on your strategy.

In considering this, we will discuss:
  • The difference between a KPI and a KRI.
  • How to determine the appropriate indicators to monitor and assess the performance of your business.
  • How to identify the Critical Success Factors (‘CSFs’) that are needed to successfully deliver on the strategy of your business.

Download the practical Workbook.
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Phillip Boyle, CEO of Phillip Boyle and Associates provides guidance on how to achieve the best service scheduling outcomes in bus and coach operations.

More than ever, delivery of efficient, effective and timely operations plans (i.e. scheduling solutions) is a key driver to all aspects of successful transport operations. Operators are being constantly pushed to lower operating costs as a result of tendering, re-contracting or shareholder needs. At the same time, regulators are pushing for higher standards of service delivery, and punctuality. Regulators are also pushing additional data & reporting requirements while requiring operators to be more agile in providing service changes.

Effective scheduling can help to simultaneously deliver these often-conflicting objectives.
Areas of discussion will include:
  • How to deliver solutions that achieve high levels of efficiency without compromising service quality
  • Optimised timetabling to meet service or punctuality standards
  • Moving beyond the basics - using available technologies to improve your operational planning
  • Using scheduling information to support KPI management.

Download the practical Workbook.
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