The online home of the Bus Industry Confederation and the Australian Public Transport Industrial Association
Moving Australia
The publications listed on this page are designed for management, directors and owners, as practical how-to-guides on managing and maitaining appropriate
corporate diligence in response to various industry standards and issues; standards and issues that impact bus and coach operations of all sizes and
service orientation.
Contact our office if you would like to receive a hard copy of any of the BIC guidelines or advisories. The BIC also maintains
a separate register of other industry related advisories and information that may be helpful to bus and coach operators, manufacturers and suppliers.
Go to Industry Related Information page.
As part of the Productivity Leadership Program for Passenger Transport,
the BIC and Pitcher Partners have developed bus industry specific Workbooks on 3 core elements to drive the performance of business:
Go to the dedicated Workbook section on this page.
| Tyre Safety Advisory
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Tyre Operations & Maintenance - Industry AdvisoryThis Advisory was developed by the bus and coach industry in order to assist bus operators in the adoption of appropriate policies and procedures relating to the safe operation, maintenance and management of bus tyres. The Advisory contains critical information and practical guidelines in the following key areas:
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National IR & Workplace Health & Safety GuideThis Guide has been edited by Australian Public Transport Industrial Association (APTIA). APTIA is the industrial arm of the BIC. This guide is a one-stop document for Bus & Coach Operators on matters relating to:
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Health & Wellbeing Awareness GuideThis Guide is for all employers within the Bus & Coach Industry interested in promoting health and wellbeing in their employees to encourage a more productive and active workforce. This is an industry specific Awareness Guide. |
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Fire Mitigation Advisory - Industry AdvisoryFire mitigation on buses is seen as a key safety issue for bus operators and drivers, bus suppliers and manufacturers, bus passengers and government agencies at all levels. Currently every week in Australia at least one bus experiences a potentially fatal fire incident. The potential for a fatal bus fire in Australia does exist, especially for buses operating in high density urban environments or in traffic tunnels. This Advisory has been developed as part of a joint project undertaken by the Bus Industry Confederation (BIC) and the Queensland, New South Wales and Western Australia transport authorities, to capture in one document the key actions to reduce the frequency and severity of fire on buses. |
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Door Safety Advisory - Industry AdvisoryIndustry Advisory on how to adopt & maintain proven successful door safety systems used by the bus and coach industry to ensure safe work practices by drivers and the safety of passengers. |
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Accessible Transport Standards - Operator GuidelinesComprehensive guidelines on the Accessible Transport Standards under the Disability Discrimination Act. This guide covers critical legislation, definitions, compliance time frames and how to achieve the compliance and techniques for communicating with people with disabilities.
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Incident Management Guide - Operator GuidelinesThe purpose of this guide is to provide specific guidelines on managing incidents to minimise the direct impact on staff and passengers (and indirect impact on family, friends and community). Bus and coach operators will learn how to minimise business risk, disruption and loss and ensure that services are provided in line with community expectations, duty of care and occupational health and safety requirements. |
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Incident Management Pocket Guide - For Drivers and Operations Room |
Environment Management System GuidelineThe purpose of this manual is to provide bus and coach businesses with a step by step guide to environmentally
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Noted business strategy thinker Richard Shrapnel, Executive Director of Pitcher Partners Melbourne, provides a road map on how to develop strategic
planning for your business and ensure future growth.
What is your strategy? A sound strategy drives the direction and performance of your business. It lets your employees and customers know where the business is going, and why. Without one, your business will coast along at best. At worst, it will not exist tomorrow. In addressing this, we will look at:
Download the practical Workbook. |
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David Fennell, Senior Partner in Business Consulting at Pitcher Partners, provides the essential tools to measure the performance of your business.
You cannot manage what you cannot measure. It’s an old management adage that is no less relevant today. Without effective Key Performance Indicators (‘KPIs’) and Key Results Indicators (‘KRIs’), how do you know whether you are getting better or worse? Focusing on the right information will help you drive performance and deliver on your strategy. In considering this, we will discuss:
Download the practical Workbook. |
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Phillip Boyle, CEO of Phillip Boyle and Associates provides guidance on how to achieve the best service scheduling outcomes in bus and coach
operations.
More than ever, delivery of efficient, effective and timely operations plans (i.e. scheduling solutions) is a key driver to all aspects of successful transport operations. Operators are being constantly pushed to lower operating costs as a result of tendering, re-contracting or shareholder needs. At the same time, regulators are pushing for higher standards of service delivery, and punctuality. Regulators are also pushing additional data & reporting requirements while requiring operators to be more agile in providing service changes. Effective scheduling can help to simultaneously deliver these often-conflicting objectives. Areas of discussion will include:
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